Web Browsers

What are the browser and computer requirements for Canvas?

You can access Canvas from a web browser. Canvas offers the Teacher App (Android / iOS) for smartphones and tablets for grading, communicating, and limited content updates.

For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it’s built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

For more information, check out Canvas’ guide on browser and computer requirements.


How do I fix errors caused by third-party cookie settings?

You may get error messages when trying to use some third-party tools (also called integrated tools, external tools, LTI tools, LTI apps, or external apps) in Canvas. These third-party tools use cookie-based sessions that require a change in the browser’s settings in order to work.

Note: In most cases, switching to a different web browser will solve the problem.

If you receive error messages when accessing third-party tools in Canvas, your browser is attempting to guard your privacy and security by only displaying “native” content in Canvas. You must make a change in the browser settings to fix these error message and use the third-party tool in Canvas.

We do NOT recommend setting your browser to accept all third-party cookies. However, adding cookie exceptions for the specific third-party tool should be safer for you and your computer.

Third-Party tools at Georgetown that require cookies

Accessibility Resources
https://edtechapps.uis.georgetown.edu

Google Assignments
assignments.google.com

Health Resources
https://edtechapps.uis.georgetown.edu

Panopto
https://georgetown.hosted.panopto.com/

Photo Roster
https://edtechapps.uis.georgetown.edu

Turnitin
https://turnitin.com

University Policies
https://edtechapps.uis.georgetown.edu

Voicethread
https://voicethread.com
http://georgetown.voicethread.com
https://georgetown.voicethread.com
http://ed.voicethread.com
https://ed.voicethread.com
http://voicethread.com

Zoom Conferencing
https://edtechapps.uis.georgetown.edu

Copy the third-party cookie exception URL(s) from the list above, and then click on the name of your browser for instructions.

Chrome

Firefox

Edge
Unfortunately, Microsoft hasn’t enabled a whitelist or blacklist option for Edge yet. If you need more granular controls of your cookies, you should choose from one of the better-supported options above.

Safari and iOS (iPhone/iPad)
Unfortunately, Apple hasn’t enabled a whitelist or blacklist option for Safari for Mac and iOS (iPhone/iPad). If you need more granular controls of your cookies, you should choose from one of the better-supported options above.

Android
Unfortunately, Google hasn’t enabled a simply way to allow or whitelist cookies from certain websites using the mobile Chrome browser. They do allow users to block cookies using the mobile Chrome browser, but ultimately if you need more granular controls of your cookies, you should choose from one of the better-supported options above.

Alternatives to enabling cookies or adding cookie exceptions

Some third-party tools in Canvas can still be used without globally enabling cookies or adding cookie exceptions. Below are the known third-party tools in Canvas that can be used without making changes to your browser’s default settings. Follow the instructions below to load the tool specific tool you are trying to access through Canvas.

Panopto

If you receive the following error message and do not want to change your browser settings, follow the displayed instructions to continue using Panopto.

We were unable to sign you in because your browser is not accepting cookies. Click here to open this page in a new tab. You may need to log in again.”

Select to open the page in a new tab. Then click on “Sign In” uder the Georgetown NetID SSO option; or open a new tab or browser window and enter https://georgetown.hosted.panopto.com/ into the address bar. Then, sign in using your Georgetown NetID and password. From here enter your Georgetown University NetID and password, and access to Panopto will resume outside of Canvas.

VoiceThread

If you receive the following error message and do not want to change your browser settings, follow the instructions below to continue using VoiceThread.

“Local storage is disabled in your web browser. Please adjust your browser settings to correct this, and then go back and access VoiceThread again.” 

Open a new tab or browser window and enter https://georgetown.voicethread.com into the address bar. Then, sign in using your Georgetown NetID and password. Access to VoiceThread will resume outside of Canvas.


Don’t see what you are looking for?

Check out the Get Help and Training & Support pages for more resources.