Access student video and illustrated guides, and find answers to common student Canvas questions at Georgetown.
For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it’s built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.
Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
For more information, check out Canvas’ guide on browser and computer requirements.
Canvas relies on course listing and enrollment data from the university registrar. Courses and enrollments must first be added through the registrar’s system (MyAccess) before they automatically appear in Canvas. Make sure your enrollment is listed in MyAccess. If you see your enrollment listed in MyAccess, then it should also appear in Canvas. Try searching the All Courses list in Canvas.
Note: Changes and updates in MyAccess are not immediately reflected in Canvas and will be present in Canvas within 6-9 hours (but no later than the next business day).
If you cannot login to MyAccess, or your course enrollment is missing in MyAccess, please contact:
Courses in Canvas must first be published by your instructor before you can access them. If a course is listed in your All Courses list, but not accessible to you it’s likely not published. Once your instructor has published the course you will be able to access it.
However, some courses may never be published by the instructor. If your course remains unpublished in Canvas after the start of the semester, please contact your instructor directly and ask if Canvas will be used. You can look for your instructor’s contact information in the Georgetown University online directory.
Note: In some cases, once the semester has ended, the instructor may prevent you from accessing past courses and its content.
You may get third-party cookie error messages when trying to access some tools and pages in Canvas. Cookies allow your user authorization and account details (e.g. name, NetID and course role) to pass from Canvas to the third-party tool. If you receive error messages when accessing third-party tools in Canvas you will need to make a change to your web browser’s settings.
Note: In most cases, switching to a different web browser will solve the problem.
Follow the guides below if you would like to change your web browser’s settings to allow cookies in Canvas. We do NOT recommend setting your browser to accept all third-party cookies. However, adding cookie exceptions in your browser will allow the specific third-party tool to work in Canvas.
Yes, consortium students at Georgetown will have access to Canvas in order to fully participate in coursework. To establish your access to Canvas, you will need to do the following:
Obtain your NetID: As soon as your registration is processed at Georgetown, you will receive an email from Georgetown’s consortium coordinator, which will include your NetID and temporary NetID Password. If you are missing this information please email: email@example.com
Change your NetID password: Once you have your NetID, you must reset your temporary NetID password (which will be provided to you by the consortium coordinator).
Set your NetID email routing (optional): After resetting your NetID password, you may consider accessing your your Georgetown email and configuring your Georgetown email to route to your home school’s email account.
Most Georgetown alumni will maintain their access to Canvas for twenty-one (21) years after graduation. As alumni you will still use your NetID and NetID Password to access Canvas.
Access to specific courses and content in Canvas might be modified, blocked, or completely removed by the instructor. As a result, prior to the end of each semester we recommend students consider downloading any course materials that they may need in the future.
Note: Non-degree seeking students (e.g. certificate programs) will not be able to access Canvas after completing their program.
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