Get Help

Instructure, the maker of Canvas, provides Georgetown University with 24/7 dedicated support.

Chat

Log in to Canvas, click on the ‘Help‘ button in blue menu on the left, and then click on “Chat with Canvas Support.”

Call

Faculty: (833)-476-1171

Students: (855)-338-2770

Email

canvas-help@georgetown.edu

Call or chat if urgent

If you are unable to login to Canvas using your NetID and password, or you need help with Duo Two-Factor Authentication please contact the UIS Service Center:
help@georgetown.edu 
202-687-4949

Other Sources of Help Available at Georgetown:

CNDLS

The Center for New Designs in Learning and Scholarship (CNDLS) provides Georgetown faculty and staff support with tools and tips for teaching online. Available 9 am – 5 pm (ET) Monday to Thursday, and 9am – 2pm (ET) on Fridays: Enter CNDLS Office Hours

CNDLS also offers a variety of workshops for faculty and graduate students on a range of topics related to teaching practice and technology. If you would like to explore more support opportunities via CNDLS, please email: cndls@georgetown.edu.

UIS

University Information Services (EdTech) offers weekly virtual Office Hours for Georgetown faculty and staff.

Instructure

Instructure, the maker of Canvas, offers Georgetown faculty, TAs, and program staff access to a built-in Training Portal that contains four different learning options: Live Trainings known as webinars, Learning Pathways, Training Courses and Training Videos.

Also, you can search the Canvas Community to find answers, share knowledge, and request new Canvas features.

Law Center

Law Center faculty, staff and students can find additional Canvas resources and access to training sessions through the Instructional and Academic Technologies site.

GUMC

GUMC faculty, staff and students can access a specially designed Canvas course to learn tips and tricks, get support, and signup for training. Additionally, Taeyeol Park with Dahlgren Memorial Library (DML) offers in-person and online training/consultation sessions for faculty and staff at GUMC.

MSB

MSB students, faculty, and staff can get support, find remote learning and teaching resources on the MSB Technology Center site.