Get Help

Canvas provides Georgetown University with 24/7 dedicated support:

Chat

Log in to Canvas
Click on the ‘Help‘ button located at bottom left of the screen, and then click on “Chat with Canvas Support

Call

Faculty: (833)-476-1171

Students: (855)-338-2770

Email

canvas-help@georgetown.edu

call or chat if urgent

Note: emails sent to canvas-help@georgetown.edu will automatically open a help ticket with Canvas Support (not with Georgetown).

If you are unable to login to Canvas using your NetID and password, or you need help with Duo Two-Factor Authentication please contact the Georgetown University Service Center:
help@georgetown.edu 
202-687-4949

Other Sources of Help Available at Georgetown:

Classroom Technology Support

To get help with classroom technology, please contact the appropriate AV organization.

CNDLS

The Center for New Designs in Learning and Scholarship (CNDLS) provides Georgetown faculty and staff support with tools and tips for teaching online. CNDLS Office Hours is currently by appointment. Please “ring the doorbell” by clicking the link and we’ll be alerted to your question. We will respond within the business day.

CNDLS also offers a variety of workshops for faculty and graduate students on a range of topics related to teaching practice and technology. If you would like to explore more support opportunities via CNDLS, please email: cndls@georgetown.edu.

UIS

University Information Services (EdTech) offers weekly virtual Office Hours for Georgetown faculty and staff.

Instructure

Instructure, the maker of Canvas, offers Georgetown faculty, TAs, and program staff access to a built-in Training Portal that contains four different learning options: Live Trainings known as webinars, Learning Pathways, Training Courses and Training Videos.

Also, you can search the Canvas Community to find answers, share knowledge, and request new Canvas features.

Law Center

Law Center faculty, staff and students can find additional Canvas resources and access to training sessions through the Instructional and Academic Technologies site.

GUMC

GUMC faculty, staff and students can access a specially designed Canvas course to learn tips and tricks, get support, and signup for training. Additionally, Taeyeol Park with Dahlgren Memorial Library (DML) offers in-person and online training/consultation sessions for faculty and staff at GUMC.

MSB

MSB students, faculty, and staff can get support, find remote learning and teaching resources on the MSB Technology Center site.

Online Nursing Program

The Online Nursing program uses Digital Campus for its NURO Canvas courses and Zoom meetings. Students and faculty access their Zoom accounts automatically through the Digital Campus platform. The Georgetown Online Nursing Program does NOT use Georgetown’s version of Canvas and Zoom.

Do you need help with accessing the Digital Campus platform, or with your Digital Campus Zoom account?

Contact the Digital Campus Tech Support Team:

  • 1-833-740-1273
  • TechSupport@digitalcampus.2U.com

To access NURO courses held before the Spring 2022 semester please login to the 2GU web portal. This is different than the Digital Campus system. If you need help with the 2GU web portal contact their support team.

IMPORTANT NOTES FOR NURO FACULTY: 
If you are teaching in the Online Nursing Program AND other Georgetown programs:

  • You will login to the Digital Campus platform to access your NURO courses and Digital Campus Zoom account.
  • You will login to Georgetown’s version of Canvas and Zoom to access all other courses and Zoom meetings.