Faculty Resources
Canvas FAQs

If you do not see your question listed below contact Canvas Support directly for answers.
For pedagogical support in using Canvas contact the Center for New Designs in Learning & Scholarship (CNDLS).

Assignments and Quizzes
Combine/Cross-List/Copy Courses
Course Management 

How do I add users / people to my course?

How do I remove users / people from my course?

Can I organize the Photo Roster by section?

Can consortium students access Canvas?
As a consortium student at Georgetown, you may need to access Canvas in order to fully participate in your coursework. To establish your access to Canvas, you will need the following:
  • As soon as your registration is processed at Georgetown, you will receive a very important email from Georgetown's consortium coordinator, in which you will be informed of your NetID and NetID Password.
    • If you are missing this information, you can send an email to consortium@georgetown.edu OR you can find your GU NetID by searching for your name in the public online directory: http://contact.georgetown.edu
    • Please note: You can only see your NetID from an on-campus computer.

  • Change your password. Once you have your NetID, you must reset your temporary password (which will be provided to you by the consortium coordinator). You can reset your password here: https://password.georgetown.edu

  • Set email routing. After resetting your password, you should set up email routing to your home school’s email account. Review the following page on setting up email forwarding from your GU email (Gmail) account to another account: https://support.google.com/mail/answer/10957?hl=en
Once email routing is completed, you will be able to access Canvas the following business day or after 48 hours.

Click here to see how to identify if your professor is utilizing Canvas or Blackboard.

How do I change my Canvas notifications?

Can an instructor send an email to students in an un-published course?
Unfortunately, no. The course will need to be published first before an instructor can send students email via the Canvas Inbox. Alternatively, instructors can use MyAccess to send emails to students until the course is published in Canvas. 

    Things to note: 

Does the Canvas "Inbox" tool have formatting options?
No. When formatting is essential, it's recommended instructors use the Canvas Announcements tool located within a specific course. Students will receive an email in their Georgetown inbox when an announcement is sent and, when they access the course site in Canvas. 

    Things to note:
  • Canvas Announcements may not instantly arrive in a student's Georgetown inbox; this depends on each student's notification setting in Canvas.

Can the home page display a list of announcements like in Blackboard?

How do I create groups in a course?
Students enrolled in a course can be grouped together for projects, presentations, and other assignments in your course.

How do I share my Canvas course with non-Georgetown users?
Canvas requires all users to have NetIDs.  
  • People not affiliated with Georgetown can obtain a NetID through the SUA process (Sponsored University Associate). For more information on the SUA process, please see the Georgetown SUA FAQ page.

  • For non-academic purposes (e.g. Training sites), teachers can make their Canvas course visible to the public. The public cannot be enrolled in the course and certain Canvas and third-party tools (e.g. Quizzes, Assignments, Discussions, ect.) will be unavailable for the public to use.  
    • We do NOT recommend this option. Opening up your Canvas course to the public will allow anyone access to your course and materials. This may violate copyright and fair use laws. Please contact the library and view their page on Use of Instructional Material in Online Courses for more specifics.

Can students and alumni access Canvas after they graduate from Georgetown?
While graduates of various Georgetown programs may have different access periods, most alumni and alumnae will have access to Canvas for twenty one (21) additional years after graduation.   

As alumni and alumnae, you will still use your NetID and NetID Password to access Canvas (the same NetID and password that you use to access your GU email at https://apps.georgetown.edu). If you do not know your password, you can attempt to reset it at http://password.georgetown.edu/

NOTE: Even though Canvas can be accessed for 21 years after graduation, course content might be modified, blocked, or completely removed by the instructor after every semester, thereby restricting student and alumni/ae access to the course materials. Students should download any course materials that they may need to their local computer before the end of each semester to ensure their full access to the needed materials.

How do I create group assignments?

How do I combine or cross-list  course sections?

How do I copy content between Canvas course sites?

How do I show or hide items on my course menu?

How can I add the University Policies page to my course?

What process should I use to open my course to students at the beginning of the semester?
By default, course sites in Canvas are "unpublished" and hidden from students. When you are ready for students to view and interact with your course, simply Publish the course site.

See here for instructions on how to publish a course in Canvas.

How I do temporarily prevent students from accessing a Canvas course site?

What process should I use to close my course to students at the end of the semester?

Coming soon.

Is Canvas integrated with MyAccess?
MyAccess is the system used by students, faculty, and deans to view and update student records. It is the system faculty use to record final grades.

Currently, there is no automated upload/feed of final course grades from Canvas to MyAccess.  Instructors must manually input the final grades into MyAccess. 

It is possible to batch upload student grades into MyAccess. See the Registrar's instructions here for more information.

How do I create grading rubrics in my course?
Instructors in Canvas can create course rubrics and add them to assignments.  Once you create a rubric, the rubric is saved in your course for future use, and can be used in other Canvas courses you are teaching. 

What is the file size limit for my course?
  • Course site: A Canvas course site can contain 10 gigabytes (GB) of data.
  • File uploads (teacher): There's a 2 gigabyte (GB) limit on single file uploads into a Canvas course.
  • File uploads (student): There's a 5 gigabyte (GB) limit on single file uploads into a Canvas course.
  • Media uploads (student): There's a 500 megabyte (MB) limit when using the Media Uploads tool in a Canvas course (Note: use the "file upload" option to allow students to upload larger files).
  • User files: Canvas offers a personal files area (not associated with a course) where the size limit is 50 megabytes (MB).
  • Group files: The file size limit for a Canvas course group is 50 megabytes (MB).
  • Course imports: Course Import files (typically zip files) cannot exceed 5 gigabytes (GB).

When you attempt to upload a file that will push the course over its size limit, you will receive an error message indicating that the file exceeds the file quota. Please contact Canvas Support to request a course quota increase.

What if students cannot access certain Georgetown Library e-reserves or resources off-campus?
Certain library electronic resources will be inaccessible to users when accessed from off campus locations. 

Since the Georgetown library subscribes to many electronic resources, on-campus access to these journals works without any issues and does not require a GU affiliation (e.g. NetID login) to be established. Off campus access to these journals, however, will need to be authenticated first by logging in to the service with the user's Georgetown NetID and password.

Off-campus users need to access the content via the Library's EZproxy service, which rewrites the requests and proxies them through the GU network. The EZproxy service is NetID-enabled and requests credentials when the user first tries to access content via a "proxied" link.
  • We suggest adding "http://proxy.library.georgetown.edu/login?url=" to the existing library resource. 
  • This will prompt users to log in to Georgetown services and will provide access to the resource for both on and off-campus users. 
For example: 
  • Here's the existing library resource URL: "http://ieeexplore.ieee.org/xpls/icp.jsp?arnumber=6964985"
  • And here's the recommended change to the library resource URL: "http://proxy.library.georgetown.edu/login?url=http://ieeexplore.ieee.org/xpls/icp.jsp?arnumber=6964985" 

How do I add Library e-reserves in my course?
Georgetown University Main Campus Library reserves can be requested by following the instructions found at the link below:

    • books
    • articles 
    • CDs
    • DVD
    • streaming media
    • audio files
    • video files
    • electronic resources
For assistance, please contact:  

 Jeff Popovich
Circulation/Reserves Coordinator
202 687-7403
Contact reserves@georgetown.edu
Visit the Circulation Desk, 3rd Floor, 
Lauinger Library
Call (202) 687-7607

What quiz question types are available?
Click on each question type below to learn more:

What are the best practices and options available to manage quizzes, tests, and exams in Canvas?

Before the quiz, test, or exam:
  • If an instructor knows in advance that a specific student will require more time to complete a Quiz, Test, or Exam the instructor can use the “Assign To” setting on the quiz in question. This will allow the instructor to enter a unique due date, available From and Until date for a specific student. How do I assign a quiz to an individual student? 
  • If there are concerns about Internet connectivity where students might be disconnected from Canvas during the quiz, test or exam then provide a practice quiz (e.g., using questions not related to the content of your course) to see if students encounter issues in accessing, taking, and submitting the exam. Additionally, you may consider providing alternate plans to distribute the quiz, test, or exam. For example, email students the quiz, test, or exam questions and have them email back their answers.
  • If an instructor is using Proctorio in Canvas, students should check (well before the exam) that their devices have enough free drive space and RAM to run Proctorio.
  • Designate a communication channel for students to reach you if they are having an issue. Connect with students through the established channel before the quiz, test, or exam starts to confirm they can reach you.  
During or after the quiz, test, or exam:

Once instructors have published a quiz, the Moderate Quiz button will appear on the right side of the quiz page. The Moderate Quiz feature allows instructors to control the quiz settings for each student in your course, and shows the following options and information:

Can I see question details in a quiz?
Yes, you can currently preview up to 25 quiz question details (including questions and answers). 

What are quiz Question Banks and Question Groups?

How do I share Question Banks with another instructor?
There are a few ways to do this, but one way is to make a quiz in your course that contains all the questions from the question bank. Then export this quiz as a QTI file, share it with the other instructor, and have them import the QTI file into their Canvas course. Here’s how:
Alternatively, you can add the instructor to the course that contains the question bank you want to share and have them "bookmark" the question bank. This will allow the instructor to access the "bookmarked" question bank in their own Canvas courses. Here's how: 

Can I assign letter grades?
Yes. We recommend you first read the following documents on grade schemes in Canvas: 

Can I hide grades from students?
Yes, it is possible to hide specific assignment or quiz grades as well as the final grade or "total" column in your Canvas course.  Hiding grades in Canvas is called "mute" and can be accomplished through the columns in the "Grades" section of your course. Instructors can "mute" and "un-mute" grades as necessary. 

    Things to note: 
  • Simply hiding (or disabling) the "Grades" button from students on the course menu does not hide grades from students, since students can still view their course grades from their Canvas Dashboard. 

Can I temporarily hide grades from students?
Yes, it is possible to temporarily hide specific assignment or quiz grades as well as the final grade or "total" column in your Canvas course.  Hiding grades in Canvas is called "mute" and can be accomplished through the columns in the "Grades" section of your course. Instructors can "mute" and "un-mute" grades as necessary. 

    Things to note: 
  • Simply hiding (or disabling) the "Grades" button from students on the course menu does not hide grades from students, as students can still view their course grades from their Canvas Dashboard. 

How do I see student GUIDs in Canvas?

Can I make changes to quiz questions after students have submitted their answers?
Yes. However, any changes to quiz questions will require the quiz to be regraded. Canvas can automatically regrade quizzes that have Multiple Choice questions. All other question types cannot be automatically regraded and will require the instructor to manually regrade the question(s) for each student. 

    Things to note:  
  • If a student starts the quiz before an instructor is finished revising the questions, the Canvas will not load the revised questions, even if students are in the middle of taking the quiz. 
  • Questions are locked based on when the student started the quiz. 
  • Any updates made to questions during the live quiz will not be visible to students.  

How do I upload an Excel (CSV) file into the Gradebook?

Can I control when students are notified about their grades in Canvas?
Yes. Use the "mute" button on each column in the Gradebook or when in the Speedgrader.  When muting an assignment or quiz, students will not receive notifications based on the following:
  • Posting a grade
  • Grade or score changes
  • Submission of comments 
  • Curving grades

What course sites will I find in Canvas?
When you log in to Canvas, you will find the following course sites: 
  • Sites for any courses you are teaching in the current semester including enrollments
  • Additional course sites for courses you taught in previous semesters going back to Fall 2014
  • A test "sandbox" course site for all faculty (if you don't see a sandbox course when you log in to Canvas, use this form to request one)

When will my Canvas course site be created?
Canvas course sites are created after the release of the schedule of classes for the upcoming semester.  There will be some variation on the exact release date but for planning purposes course creation will occur prior to the beginning of each semester on or close to the following dates:

    •    October 15:  Spring course sites are created
    •    January 13:  Summer course sites are created
    •    March 18:  Fall course sites are created

For example, on approximately October 15, Canvas course sites will be created for the upcoming Spring semester.

    Things to note:

  • Course sites added to the registrar's system after the dates above will appear in Canvas by the following business day.
  • Once students begin to register for courses using the registrar's system, it can take anywhere from six to nine hours before their enrollments are reflected in Canvas.
  • Please access the Registrar's Academic Calendar for specific dates for each term, school, campus or program.

I am teaching a course but it's not listed in Canvas. What should I do?
Canvas relies on course listings and enrollment data from the University registrar offices. Courses and enrollments must first be added through the registrar's system (MyAccess) before they automatically appear in Canvas.

Verify that you are enrolled in the course by logging in to MyAccess:
  • If you see the course in MyAccess, then it should also appear in Canvas. Try searching the "All Courses" list in Canvas.
  • If you do not see the course in MyAccess or cannot login to MyAccess contact the appropriate registrar's office from the list below.
    • Inform them that you are the instructor of a given course, but cannot login to verify your enrollment or that your enrollment is missing.
  • Also, verify with the registrar's office that they've used the correct NetID associated you with your account.

Things to note:

  • Once the registrar's office assigns you to the course it will immediately appear for you in MyAccess.
  • Changes in MyAccess are not immediately reflected in Canvas, and will be present within 6-9 hours but no later than the next business day.  
  • Instructors in Canvas can manually add users (e.g. co-instructors) to a course. 
    • This is handy for "unofficial" course enrollments. For example, when a co-instructor does not need to appear in the course catalogue nor report final grades in MyAccess, but needs instructor access to the Canvas course site. 
    • Before manually adding "unofficial enrollments" we recommend you review our page on Course Roles in Canvas.
If you cannot login to MyAccess, or your course enrollment is missing in MyAccess please contact:

Is there a site I can use to test Canvas features?
All faculty should see a "sandbox" course in their list of Canvas courses, which they can use to try out and explore features. Note: Sandbox courses are only available to faculty and staff.

How do I request a Canvas course site?
All courses listed in the University registrar's system (MyAccess) will automatically appear in Canvas for faculty with student enrollments.  

Courses in Canvas that are excluded from the registrar's system (MyAccess) can be requested through the link below for the following purposes:
    • Examples: An eight-week-long course for incoming freshmen; MASTER course sites.

    • Example: History departmental meetings and documents. 

    • Example: Staff members wanting to learn and experiment with Canvas. 
Once submitted, your Canvas site creation request will be reviewed and completed within 2 weeks: