Getting Help

Instructure, the maker of Canvas, provides Georgetown University with dedicated user support.  There are several options for reaching Canvas Support:

  • Access Live Chat: Log in to your Canvas course, click the Help icon on the bottom of the left menu, and select "Canvas Support Chat" (see images below).

    • Faculty: Call the Canvas Support Hotline toll free at 833-476-1171
    • Students: Call the Canvas Support Hotline toll free at 855-338-2770
       Canvas Help

Tip: From within Canvas, clicking the Help icon on the bottom of the left menu will show you all available support and feedback options.

Other Sources of Help

Feedback

Please send your comments or questions to canvas-launch@georgetown.edu or use our feedback form.