Getting Help

Instructure, the maker of Canvas, provides Georgetown University with dedicated user support.  There are several options for reaching Canvas Support:

  • Live Chat: Log in to Canvas, click on the Help icon in the left menu, and choose "Chat with Canvas Support" (see image below).

  • Canvas Support Hotline (toll free):

    • Faculty call 833-476-1171

    • Students call 855-338-2770

Tip: From within Canvas, clicking the Help icon on the bottom of the left menu will show you all available support and feedback options.

Other Sources of Help

Still Need Help?

For questions not addressed above, please email