Faculty Resources > Canvas FAQ 

Fix Errors Caused by Third-Party Cookie Settings

The information on this page applies to all users of Canvas (instructors, students, etc.).
Users may see error messages when trying to use some third-party tools (external apps) in Canvas. These third-party tools use cookie-based sessions that require a change in the browser's settings in order to work. Cookies allow your user authorization and account details (e.g. account role) to pass from Canvas to the third-party tool. Many companies and malware use cookies to harvest private data and to compromise computer security (learn more about HTTP cookies).
Note In most cases, switching to a different web browser will solve the problem.
If you receive error messages when accessing third-party tools in Canvas, your browser is attempting to guard your privacy and security by only displaying "native" content in Canvas. You must make a change in the browser settings to fix these error message and use the third-party tool in Canvas. We do NOT recommend setting your browser to accept all third-party cookies. However, adding cookie exceptions for the specific third-party tool should be safer for you and your computer.
Panoptohttps://georgetown.hosted.panopto.com/
Photo Roster: https://edtechapps.uis.georgetown.edu
Turnitin: https://turnitin.com
Voicethread:
https://voicethread.com
http://georgetown.voicethread.com
https://georgetown.voicethread.com
http://ed.voicethread.com
https://ed.voicethread.com
http://voicethread.com
Zoom: https://edtechapps.uis.georgetown.edu

How to Add Third-Party Cookie Exception URLs in Chrome, Firefox, Edge, and Safari:

To start, copy the third-party cookie exception URL from the list above, and then follow the instructions below based on your browser.
Chrome
      1. Open Chrome.
      2. At the top right of the Chrome window, click the three-dot menu, and then Settings.
      3. At the bottom, click Advanced.
      4. Under "Privacy and security," click Site settings and then "Cookies and site data."
      5. Blow the "Block," "Clear on exit," locate the "Allow" line and click Add.
      6. Paste the third-party tool exception address (from the list above).
      7. Select Add.
                    Firefox
                      1. Open Firefox
                      2. At the top right of the Firefox window, click the three-line menu button and select Preferences.
                      3. On the left, click the "Privacy & Security" button and go to the "Cookies and Site Data" section.
                      4. Click "Manage Permissions" and The Exceptions - Cookies and Site Data dialog box will open.
                      5. Paste the third-party tool exception address (from the list above).
                      6. Click Allow.
                      7. Click Save Changes to finish.
                    Edge
                    Unfortunately, Microsoft hasn’t enabled a whitelist or blacklist option for Edge yet. If you need more granular controls of your cookies, you should choose from one of the better-supported options above.
                    Safari
                    Unfortunately, Apple hasn’t enabled a whitelist or blacklist option for Safari yet. If you need more granular controls of your cookies, you should choose from one of the better-supported options above.

                    Alternatives to Adding Cookie Exception URLs or Globally Enabling Cookies:

                    Some third-party tools in Canvas can still be used without globally enabling cookies or adding cookie exceptions. Below are the known third-party tools in Canvas that can be used without making changes to your browser's default settings. Follow the instructions below to load the tool specific tool you are trying to access through Canvas.

                    Panopto
                    If a user receives the following error message and does not want to change their browser settings, follow the displayed instructions to continue using Panopto.

                    "We were unable to sign you in because your browser is not accepting cookies. Click here to open this page in a new tab. You may need to log in again."

                    Open the page in a new tab and under the Georgetown NetID SSO click on "Sign In"; or open a new tab or browser window and enter https://georgetown.hosted.panopto.com/ into the address bar. Then, sign in using your Georgetown NetID and password. From here enter your Georgetown University NetID and password, and access to Panopto will resume outside of Canvas.
                      VoiceThread
                      If a user receives the following error message and does not want to change their browser settings, follow the instructions below to continue using VoiceThread.
                      "Local storage is disabled in your web browser. Please adjust your browser settings to correct this, and then go back and access VoiceThread again." 
                      Open a new tab or browser window and enter https://georgetown.voicethread.com into the address bar. Then, sign in using your Georgetown NetID and password. Access to VoiceThread will resume outside of Canvas.